Refund and Return Policy

1. Introduction

Real Enlight ("we," "us," "our," or "Company") operates realenlight.com and provides professional website development services. This Refund and Return Policy outlines the terms and conditions under which refunds are provided for our website development and related services.

Our commitment is to deliver high-quality websites that meet your business requirements. If you are not satisfied with our services, we offer refund solutions as outlined in this policy.

2. Scope of This Policy

2.1 What This Policy Covers

This Refund and Return Policy applies exclusively to website development services provided by Real Enlight, including but not limited to:

• Website design and development
• Website customization and modifications
• Integration of features and functionalities
• Website maintenance and support services
• Other professional services directly provided by Real Enlight

2.2 What This Policy Does NOT Cover

This policy does not apply to or relate to:

• Products or services sold by your customers through their e-commerce websites
• Returns or refunds for customer purchases on your website
• Payment processing disputes unrelated to our services
• Third-party services or integrations not directly provided by Real Enlight

Note: You are solely responsible for establishing, implementing, and maintaining refund and return policies for products or services your customers purchase through your website. Real Enlight is not liable for disputes arising from your customers' refund expectations.

3. Refund Eligibility

3.1 Eligible for Refund

You are eligible for a refund under the following circumstances:

• You are not satisfied with the website development services provided by Real Enlight
• The delivered website does not meet the agreed-upon requirements outlined in the project scope
• We fail to deliver the website within the agreed timeframe (subject to force majeure events)
• The website contains significant technical issues that prevent basic functionality
• A refund request is made within the specified refund window (see Section 4)

3.2 Not Eligible for Refund

Refunds will not be provided in the following cases:

• Changes in your business requirements or preferences after project completion
• Delays caused by your failure to provide necessary information or assets
• Requests made after the refund window has expired
• Dissatisfaction due to issues with third-party services or hosting providers
• Custom features that were agreed upon and completed as specified
• Issues arising from improper use or misuse of the website
• Changes in your mind regarding the project scope after signing the agreement

4. Refund Timeline and Process

4.1 Refund Window

Refund requests must be submitted within 14 days of website delivery or project completion. Requests submitted after this period will not be considered for refunds. This window provides adequate time for you to review the delivered website and test its functionality.

4.2 Refund Request Process

To request a refund, follow these steps:

1. Submit a written refund request via email to our support team
2. Clearly describe the reasons for your dissatisfaction
3. Provide specific details about which aspects of the website do not meet requirements
4. Include any documentation or evidence supporting your claim
5. Allow 5-7 business days for us to review your request

4.3 Review and Decision

Upon receiving your refund request, our team will:

• Review the project scope and agreed requirements
• Assess whether the delivered website meets the specifications
• Evaluate the validity of your refund claim
• Contact you to discuss potential solutions or modifications
• Make a final decision within 10 business days

4.4 Refund Processing

If your refund request is approved, we will process the refund within 7-14 business days. The refund will be issued using the original payment method. Please note that additional processing time may be required by your bank or payment provider.

5. Refund Amount

5.1 Full Refund

A full refund of the total project cost will be issued if:

• The website fails to meet the fundamental requirements outlined in the project agreement
• The website cannot be used for its intended purpose due to critical technical issues
• We fail to deliver the website within an unreasonable timeframe

5.2 Partial Refund

A partial refund may be issued if:

• Specific features do not function as agreed
• Minor issues exist that can be resolved through revisions
• The project is partially completed at the time of refund request

5.3 No Refund

No refund will be issued if the website meets the agreed specifications and the refund request falls under the "Not Eligible for Refund" category (Section 3.2).

6. Modification as Alternative to Refund

In many cases, we may offer to modify or improve the website to address your concerns instead of issuing a refund. Our team will work with you to:

• Understand your specific concerns and requirements
• Identify areas that need improvement or adjustment
• Provide revisions within an agreed timeframe
• Ensure the final website meets your expectations

We believe this collaborative approach often results in a better outcome for both parties. However, if modification is not feasible or you still wish to proceed with a refund, we will honor your request if it qualifies under this policy.

7. Website Delivery and Handover

Upon project completion:

• We will transfer all website files, databases, and access credentials to you
• We will provide documentation and handover instructions
• Full ownership of the website transfers to you

Once the website is delivered and ownership is transferred, you assume responsibility for its maintenance, updates, and any future modifications not covered by our support services.

8. Cancellation of Services

8.1 During Project Development

If you wish to cancel the project during development:

• You must provide written notice of cancellation
• You will be responsible for payment for all work completed to date
• A partial refund may be issued based on the amount of work remaining
• All work completed will be transferred to you upon final payment

8.2 After Project Completion

Cancellation requests submitted after project completion will be evaluated based on this Refund and Return Policy.

9. Support and Maintenance Services

Refunds for ongoing support and maintenance services are handled differently:

• Monthly or yearly maintenance contracts can be cancelled with 30 days written notice
• Refunds for unused portions of prepaid maintenance services will be issued on a pro-rata basis
• Services already rendered are non-refundable

10. Limitations on Your Use Post-Delivery

If a refund is approved and issued, the following applies:

• You agree to cease use of any website elements provided by Real Enlight
• Intellectual property rights to custom designs and code remain with Real Enlight
• You must remove or replace our branding and custom work within 30 days
• We may request removal of the website from public access if it contains our proprietary work

Note: Rights and licensing terms may vary based on your project agreement. Please refer to your specific contract for details.

11. Payment Methods and Refund Processing

11.1 Accepted Payment Methods

Refunds will be processed to the original payment method used to pay for the services. Different payment methods may have varying processing times.

11.2 Processing Delays

Please allow 7-14 business days for the refund to appear in your account after we issue it. Your bank or payment provider may require additional processing time.

12. Contact and Dispute Resolution

If you have questions about this policy or wish to submit a refund request:

We are committed to resolving any issues promptly and fairly. If you are not satisfied with our decision, we welcome the opportunity to discuss your concerns further.

13. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page will reflect the most recent update. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

14. Disclaimer